Instagram Messaging Policy

Last Updated: 30 September 2026

This policy explains how messages sent to Bradley Moyle through Instagram may be handled.

Instagram DMs are an easy way to get in touch, ask a question, share an idea, talk about a project, or start a conversation about a possible collaboration.

1. What You Can Message About

Instagram messages may be used for things like:

  • Questions about current projects

  • Photography enquiries

  • Branding or marketing ideas

  • Collaboration opportunities

  • Feedback or suggestions

  • General questions

  • Creative ideas

  • Business or brand enquiries

If your message is more detailed or relates to a larger project, you may be asked to continue the conversation through the contact form on this website instead.

2. Who May Reply

Messages may be read and responded to by Bradley Moyle or a member of the Bradley Moyle team.

If a team member responds to your message, they will identify themselves as a member of the team. Their introduction may be something along the lines of:

“Hi, I’m a member of the Bradley Moyle team and I’m here to help with your enquiry.”

This is so you know when you are speaking directly with Bradley and when a team member is assisting on his behalf.

Team members are there to help manage enquiries and keep communication moving, and they should be treated with the same respect expected in any conversation with Bradley.

3. Team Member Access to Messages

Team members do not automatically have access to your entire Instagram message history.

When a message or enquiry is assigned to a team member, they may only be given access to the information and messages reasonably needed to understand and respond to that particular enquiry.

This means a team member helping with one request may not be able to see every previous conversation you have had with Bradley.

Once that message request or case has been closed, that team member will no longer have ongoing access to your conversation through the team process and will not continue reviewing your messages unless a new enquiry is assigned to them.

Bradley may continue to have access to the full Instagram conversation history through the account, including messages sent before, during and after a team member assists with an enquiry.

This system is designed to limit team access to what is reasonably needed to assist you while still allowing Bradley to maintain the overall conversation history.

4. Case Numbers

If your Instagram enquiry is handled by a member of the Bradley Moyle team, you will be given a case number.

The case number is used to help identify and track your enquiry while it is being handled.

You may be asked to include or refer to your case number if:

  • You are following up on the same enquiry

  • Your message is passed to another team member

  • More information is needed

  • The conversation moves to another communication channel

  • You need to refer back to an earlier request

Your case number relates to that specific enquiry and does not give a team member access to unrelated conversations or your full Instagram message history.

If you contact us again about a separate matter, a new case number may be created.

5. Message Requests and Cases

For organisational purposes, some Instagram messages may be treated internally as a message request or case.

A case may be opened when:

  • A question requires follow-up

  • A team member is asked to assist

  • A collaboration or project enquiry needs reviewing

  • Additional information is required

  • A conversation needs to be tracked until it is resolved

When a team member takes